Project Support Engineer

Posted 3 months ago
Full time, Permanent

We’re looking for a Project Support Engineer to join our well known IT Company in Gateshead.


The role responsibilities:

  • Provide professional IT support and troubleshooting to clients via telephone, remote support, and onsite visits
  • Accurate recording of time in our Service Management software
  • Managing own workload and time occasional fieldwork
  • To provide expert technical support for mission-critical services, covering both application and infrastructure domains
  • Executing live changes to data and software in a controlled and authorised manner via approved change management procedures
  • Suggesting technical and process improvements to colleagues and Managers and implementing them as directed
  • Mentoring and guidance to less experienced staff on technical and/or business knowledge
  • Owning complex incidents that cannot be resolved at the first line
  • Working with and establishing relationships with third-party service providers to ensure full end-to-end service provision
  • Take responsibility and ownership of incidents and requests and escalating where required to 3rd line
  • Demonstrate documentation skills (reports, policies, procedures, workflows) as required
  • Ad-hoc responsibility to cover RMM Alerts as and when required
  • Identify reoccurring technical faults and recommendations to escalations manager
  • Assist within hours as well as out of hours project work where required
  • Continue learning and developing skills through training opportunities provided
  • Reporting to Service Desk Manager/Service Desk Team Leader


The person we’re looking for:

  • At least 3 years of experience working in a similar role
  • You must possess the full UK driving license and have suitable transport (we do have pool vans to use, so the use of your own vehicle is rare)
  • Fault finding and troubleshooting skills essential
  • Extensive PC hardware & printer support experience
  • Microsoft Windows 7/8/10 Desktop skills and experience
  • Microsoft Office Applications 2010/2013/2016/365 experience
  • Windows 2012/2016/2019 server administration
  • Virtualization technologies (Hyper-V or VMWare)
  • MS Active Directory and Group Policy Administration Experience
  • MS Exchange (2013/2016/2019) and Microsoft 365 administration experience
  • AD, DNS and DHCP administration
  • Knowledge of local and cloud-based backup technologies
  • Networking experience e.g. VLANs, Routing protocols, Switch administration.
  • Current up to date industry certifications (example being Microsoft or CompITA) is preferred but not essential
  • Azure Experience is very desirable but not essential


By applying for this opportunity, you agree that Zenith People Ltd may share your details with the end client at the shortlist stage. If you have the relevant skills and the drive to enhance your career, we would love to speak with you. Apply now or give us a call – 0191 428 6444

Job Features

Job CategoryIT and Digital
Salary£20,000 - £30,000

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