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German Customer Service Advisor

Newcastle Upon-Tyne, Remote
Posted 1 month ago
Full time, Permanent

We are currently working on behalf of our client who is a global business, dealing with leading brands across the globe. Due to recent growth, they are now looking for German customer service advisors to join their team.

 

The role responsibilities:

  • Handling inbound calls from consumers and distributors
  • Addressing customer enquiries via telephone and email, providing quality advice and information
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Processing inbound promotional claims accurately and efficiently
  • Making effective use of downtime by assisting colleagues with other tasks
  • Setting an example to the team with a positive and professional attitude, delivering the highest level of customer service at all times
  • Fulfilling any other ad-hoc duties

 

The person we’re looking for:

  • Ability to speak and write in the German language to a native level
  • Experience within a Customer Service environment (preferred, but not essential)
  • Experience with Microsoft Office products (e.g. Outlook, Excel)
  • A passion to go above and beyond for customers
  • Self-motivated and a professional attitude
  • Excellent interpersonal and communication skills
  • Flexible and highly motivated

 

By applying for this opportunity, you agree that Zenith People Ltd may share your details with the end client at the shortlist stage. If you have the relevant skills and the drive to enhance your career, we would love to speak with you. Apply now or give us a call – 0191 428 6444.

Job Features

Job CategoryCommercial
Salary£20,000

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