Customer Service Officer

North Tyneside
Posted 2 days ago

Our client is a national contractor who is looking for an experienced Customer Service Officer to join their team.

The role responsibilities:
  • Delivery of pre-work notifications / discuss colour choices (where applicable)
  • Manage access notifications and appointments
  • Manage residents’ expectations, rearrangement or postponement of works
  • Customer Complaints and issue resolution
  • Delivery of customer survey process via door to door surveys and telephone surveys
  • Log and update Quality Plans that are sent to clients
  • Arrange and attend Resident Open Days
  • Aid with administration duties in relation to the project
  • Communicate the above with site staff and clients
  • Support with Community Projects/activities where requested


The person we’re looking for:
  • Must have a high level of customer care skills including negotiation and listening skills
  • Good time management and organisational skills
  • IT Skills/Understanding of EXCEL and WORD
  • Good telephone manner
  • Full UK Drivers Licence


By applying for this opportunity, you agree that Zenith People Ltd may share your details with the end client at the shortlist stage. If you have the relevant skills and the drive to enhance your career, we would love to speak with you. Apply now or give us a call – 0191 428 6444.

Job Features

Job CategoryConstruction
LocationNorth Shields

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