Customer Service Agent job at Zenith People

Customer Service Agent

Remote
Posted 2 months ago
Contract

Zenith People have an urgent requirement for a Customer Service Agent to join a company on a temporary 6-month period although this is likely to extend for the right person. The company do operate throughout Europe, so another language is preferred although not essential.

The role will be based at home, applicants must be from the UK.

 

The role responsibilities:

  • Handling inbound calls from consumers and distributors
  • Address customer enquiries via telephone and email, providing quality advice and information to consumers and distributors
  • Resolve queries and keep customers updated on the status of their enquiry
  • Process inbound promotional claims accurately and efficiently
  • Make effective use of down time by assisting colleagues with other tasks
  • Set an example to the team with a positive and professional attitude, delivering the highest level of customer service at all times
  • Fulfil any other ad-hoc duties

 

The person we’re looking for:

  • Experience within a Customer Services environment (preferred, but not essential)
  • Experience with Microsoft Office products (e.g. Outlook, Excel)
  • A passion to go above and beyond for customers
  • Self-motivated and a professional attitude
  • Excellent interpersonal and communication skills
  • Flexible and highly motivated
  • Must be fluent in English.
  • Another language is preferred although not essential.

 

By applying for this opportunity, you agree that Zenith People Ltd may share your details with the end client at the shortlist stage. If you have the relevant skills and the drive to enhance your career, we would love to speak with you. Apply now or give us a call – 0191 428 6444.

Job Features

Job CategoryCommercial
Salary£19,000

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