Apprenticeship Trainer (Business Admin/Customer Service/Sales)

Apprenticeship Trainer (Business Admin/Customer Services/ Sales)

South Tyneside
Posted 1 week ago

Zenith People are looking to recruit an experienced Apprenticeship Trainer (Business Admin/Customer Services/Sales). The role is to provide excellent teaching and learning sessions apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.


The role responsibilities:

  • To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required
  • Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements
  • Complete and use initial assessment results to ensure learning needs are met
  • Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners
  • Monitor learner progress to ensure learning continues and learners achieve in a timely manner
  • To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates
  • Provide thorough feedback to employers and learners during reviews on progress
  • Seek feedback from learners on learning support materials in order to review and improve the service and learning experience
  • Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
  • Act on feedback from teaching observations, employers, peers or other review processes
  • Keep fully up to date with Ofsted, Awarding Organisation and other stakeholder requirements
  • To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed
  • Provide impartial advice and guidance to all learners to support progression
  • Promote Safeguarding and Prevent, British values, Maths and English in all sessions
  • Promote and monitor equality and diversity in all aspects of the role and record issues that may arise
  • Use a variety of delivery methods that will stimulate learning appropriate to learner needs
  • Deliver additional sessions and one to one support where required to ensure all learners can succeed
  • Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.
  • Complete weekly update meetings and monthly caseload reports
  • Support the achievement of contractual targets for learner retention and success rates
  • This job spec does not represent an exhaustive list and role holders may be asked to carry out additional duties as reasonably requested
  • Personal Specification
  • Comprehensive understanding of the delivery and assessment of apprenticeship standards and the EPA process
  • Vocationally qualified with relevant occupational experience
  • Recognised Assessor award: D32/D33, A1, TAQA or CAVA
  • Excellent written and verbal communication skills
  • Experience of unsupervised working and using own initiative
  • Experience of online learning and assessment platforms
  • The ability to work in a target orientated environment and achieve required measures of success and quality
  • An understanding of different learning styles and how to differentiate through various teaching methods
  • Ability to motivate self and learners
  • Be willing to work flexible hours and locations as required, be committed and enthusiastic
  • Knowledge and experience of teaching and learning strategies
  • Excellent organisational, IT and administrative skills
  • Confident and professional with motivational and influencing skills
  • Quality focussed and target driven
  • Full, clean driving licence

By applying for this opportunity, you agree that Zenith People Ltd may share your details with the end client at the shortlist stage. If you have the relevant skills and the drive to enhance your career, we would love to speak with you. Apply now or give us a call – 0191 428 6444.

Job Features

Job CategoryCommercial

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