Role overview:

Provide excellent teaching and learning of hospitality/customer service and employability skills sessions and support the raising of standards in accordance with the aims and strategic objectives of the organisation.


Main Tasks and Responsibilities

  •         To deliver high quality customer service and employability sessions (accredited and non-accredited) using methods that will stimulate learning appropriate to learner needs and the demands of the course.
  •         Liaison with employers (where needed) on the development of pre-employment training programmes to satisfy employer requirements and add value to learners.
  •         To support the achievement of contractual targets for learner retention and success rates.
  •         To complete attendance registers and reviews in line with processes.
  •         Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
  •         Seek feedback from learners on learning support materials in order to review and improve the service and learning experience.
  •         Ensure systems and processes are followed and are in line with contractual deadlines.
  •         To provide effective IAG to support learner progression.
  •         Provide feedback to learners during reviews on progress
  •         Deliver outcomes in line with current KPI’s and business performance targets.
  •         Promote safeguarding, British values, prevent, numeracy and literacy within all sessions.
  •         Administrating and completing paperwork associated with programme delivery within required timescales.
  •         Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
  •         This job spec does not represent an exhaustive list and role holders may be asked to carry out additional duties as reasonably requested.


Person Specification

  •         Recent experience in the delivery and assessment of accredited qualifications in the field of

customer service and employability and career development.

  •         Vocationally qualified to level 3 or above in customer service.
  •         Relevant occupational experience
  •         Level 4 teaching qualification or above
  •         Recognised Assessor award: D32/D33, A1, TAQA or CAVA.
  •         IAG level 3 or above
  •         GCSE Grade C Maths & English
  •         Excellent written and verbal communication skills.
  •         Experience of unsupervised working and using own initiative.
  •         The ability to work in a target orientated environment and achieve required measures of success and quality.
  •         An understanding of different learning styles and how to differentiate through various teaching methods.
  •         Ability to motivate self and learners.
  •         Ability to plan and deliver imaginative and motivational sessions with a clear focus on the needs of the individual learner.
  •         Willingness to work flexible hours and locations as required.
  •         Flexible, committed & enthusiastic.
  •         Driving licence.


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