• Temporary
  • Sunderland
  • Salary: £8.54 p/h

Zenith People are proudly representing a public sector client based in Sunderland, who are looking for a HR Helpdesk Clerk. This is an excellent opportunity to work for a reputable company and contracts will be extended for the right individuals.

Under the guidance of the HR Advisor undertake the support and delivery of duties within the function which contribute to the provision of an excellent service, whilst ensuring the effective use of resources. To support department managers in the delivery of exceptional services to our community and key stakeholders.

– To promote the Service Vision, ‘Creating the Safest Community’
– To work effectively and efficiently to support line management in the delivery of the department’s aims and objectives
– To maintain appropriate and robust information systems within the department
– To maintain positive and effective liaison links with organisations and partners as appropriate
– To support the preparation and production of a variety of quality information for inclusion in management and departmental reports
– To ensure compliance with the Data Protection Act and to ensure data security is maintained
– To ensure relevant knowledge is up to date
– To identify and recommend areas of potential improvement
– To represent the function at internal and external meetings and events and take minutes when require
– To support the activities of the function and diary management for line management where required
– To support colleagues with their work as required
– To attend internal and external training courses as necessary
– To undertake any other duties as appropriate to the role
– To act as the first point of contact to the HR Department by providing cover for the Helpdesk and a full range of administrative and clerical support, delivering excellence in customer service
– To carry out all clerical support tasks required by the department e.g. input of accurate data/information, maintenance of electronic and paper based office systems, production of all documentation using MS Office suite, use of the HR Management database and responsible for the day to day maintenance of the Helpdesk activity log undertaking any appropriate action
– To provide support and cover the workload of the other HR Assistant during their absence and to carry out relevant duties to ensure the services of the function are delivered efficiently
– To undertake word processing duties including the preparation and maintenance of standard letters and a range of documentation
– To oversee the department filing systems including appropriate storage and disposal of paper based, electronic and confidential documentation appropriately
– To be responsible for the production and issue of the identity and access cards in use throughout the Service
– To be responsible for the effective organisation of meetings and events including the preparation of resources e.g. booking venues/refreshments/equipment
– To provide relevant support in various recruitment and selection activities as required
– To attend careers events in order to promote the organisation
– To ensure all departmental stationary requirements are maintained
– To assist in relevant research required for HR function initiatives
– To maintain a basic knowledge of relevant HR and recruitment related legislation and best practice
– To ensure an understanding and commitment to equality and diversity in accordance with service policies and procedures and demonstrate positive promotion of equality and diversity principles through working to the Service’s core values
– To champion the principles of equality and diversity and provide appropriate advice, guidance and support
– To challenge inappropriate behaviour and non-compliance with equality and diversity policies, procedures and principles
– To promote the application of the Authority’s Safeguarding Policies
– To demonstrate an understanding and commitment to the Service’s Environment Strategy, in relation to the environment and carbon reduction policies

The Person
– Must have excellent communication skills and be able to communicate across all levels of the business
– Have strong administration skills preferably within a recruitment or HR environment
– Be approachable and helpful when dealing with sensitive information

Apply Today!

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