Provide excellent teaching and learning of hospitality/customer service and employability skills sessions and support the raising of standards in accordance with the aims and strategic objectives of the organisation.


  • To deliver high quality hospitality, customer service and employability sessions (accredited and non-accredited) using methods that will stimulate learning appropriate to learner needs and the demands of the course.
  • Liaison with employers (where needed) on the development of pre-employment training programmes to satisfy employer requirements and add value to learners.
  • To support the achievement of contractual targets for learner retention and success rates.
  • To complete attendance registers and reviews in line with processes.
  • Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
  • Seek feedback from learners on learning support materials in order to review and improve the service and learning experience.
  • Ensure systems and processes are followed and are in line with contractual deadlines.
  • To provide effective IAG to support learner progression.
  • Provide feedback to learners during reviews on progress
  • Deliver outcomes in line with current KPI’s and business performance targets.
  • Promote safeguarding, British values, prevent, numeracy and literacy within all sessions.
  • Administrating and completing paperwork associated with programme delivery within required timescales.
  • Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
  • This job spec does not represent an exhaustive list and role holders may be asked to carry out additional duties as reasonably requested.

Person Specification

  • Recent experience in the delivery and assessment of accredited qualifications in the field of hospitality, customer service and employability and career development.
  • Vocationally qualified to level 3 or above in hospitality and customer service.
  • Relevant occupational experience in a hospitality and customer service environment
  • Level 4 teaching qualification or above
  • Recognised Assessor award: D32/D33, A1, TAQA or CAVA.
  • IAG level 3 or above
  • GCSE Grade C Maths & English
  • Excellent written and verbal communication skills.
  • Experience of unsupervised working and using own initiative.
  • The ability to work in a target orientated environment and achieve required measures of success and quality.
  • An understanding of different learning styles and how to differentiate through various teaching methods.
  • Ability to motivate self and learners.
  • Willingness to work flexible hours and locations as required.
  • Flexible, committed & enthusiastic.
  • Driving licence.

By applying for this opportunity, you agree that Zenith People LTD may share your details with end client at shortlist stage.

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