• Washington
  • Salary: £30,000
  • Reference ID: 11776

We are proudly representing our manufacturing client in their search for a Customer Quality Liaison Officer. The successful candidate will be responsible for managing and delivering quality requirements to support all plant and customer requirements. If you are looking to join an employer of choice, please get in touch.



  • To provide detailed and accurate feedback to both plant and customer to help develop the cross-functional strength of the team
  • Ensure accurate reporting of pre-determined measurables for plant/customers within agreed timeframes
  • Ensure all safety procedures, methods, equipment and practices are adhered to
  • Presentation and feedback to customers and plant on quality concerns and corrective actions
  • Initiating Containment activities where required at request of both plant personnel and customer
  • Detailed knowledge of all products manufactured within business unit and the supplier base
  • Communication and monitoring of customer / plant problem solving
  • Analyse customer returns, assure implementation and verification of corrective/preventative actions
  • Actively supporting quality improvement initiatives and presentations
  • Monitoring and Tracking of all identified QOS metrics
  • Providing robust data analysis for problem solving effectiveness
  • Maintain satisfactory levels of time-keeping and attendance
  • Supporting Key customer meeting requirements. (Sub-System/Quality Review etc)


The Person:

  • Ability to form effective working relationships with internal/external customers and suppliers
  • Ability to work on own initiative with little supervision
  • Experienced in liaising with customers and suppliers
  • Flexibility in supporting production requirements
  • Extensive experience of problem-solving activities
  • Effective team player
  • Experience of automotive quality tools, techniques and systems such as PPAP, 8D’s, SPC, Pareto, Ishikawa
  • Computer and data collection system literacy, analysis and presentation

Apply Today!

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.