• Permanent
  • south Shields
  • Salary: £Salary Negotiable depending on experience


Provide excellent teaching and learning sessions for Business and Customer Service apprenticeship standards at levels 2 and 3, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.


Main Tasks and Responsibilities

  • To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme
  • Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners
  • Monitor learner progress to ensure learning continues and learners achieve in a timely manner
  • To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates
  • Provide thorough feedback to employers and learners during reviews on progress
  • Seek feedback from learners on learning support materials in order to review and improve the service and learning experience
  • Work closely with the Quality and Compliance Team to ensure paperwork associated with the programmeis completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines
  • Keep fully up to date with Ofsted, Awarding Organisation and other stakeholder requirements
  • To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed
  • To provide effective IAG to support learner progression
  • Promote Safeguarding and Prevent, British values, Maths and English in all sessions
  • Promote and monitor equality and diversity in all aspects of the role and record issues that may arise
  • This job spec does not represent an exhaustive list and role holders may be asked to carry out additional duties as reasonably requested


Person Specification – Essential

  • Comprehensive understanding of the delivery and assessment of apprenticeship standards and the EPA process
  • Vocationally qualified in Business Administration and Customer Service with relevant occupational experience
  • Recognised teaching qualification at Level 4 Certificate level or above: CTLLS, DTLLS, Cert. Ed, L4 Education and Training or equivalent
  • Recognised Assessor award: D32/D33, A1, TAQA or CAVA
  • IAG level 2 or above
  • GCSE Grade C Maths & English
  • Excellent written and verbal communication skills
  • Experience of unsupervised working and using own initiative
  • Experience of online learning and assessment platforms
  • The ability to work in a target orientated environment and achieve required measures of success and quality
  • An understanding of different learning styles and how to differentiate through various teaching methods
  • Ability to motivate self and learners
  • Be willing to work flexible hours and locations as required, be committed and enthusiastic
  • Driving licence (business insurance is compulsory)

Person Specification – Desirable

  • Vocational qualifications and occupational experience in the following sectors: Hospitality, Digital Marketing, Sales, Team Leading / Management and Learning and Development
  • IQA experience
  • Experience in delivery Functional skills sessions both face to face and remotely

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