No matter what type of environment you work in, the chances are you’ll come across some workplace conflict atleast once in your career. It’s completely normal for colleagues to get upset and frustrated with one another from time to time, however it’s important to learn how to manage conflict in the workplace as and when it occurs.

Although conflict with your colleagues can be upsetting, try to remain positive. It’s highly likely that the disagreement you’ve had won’t matter in a few days’ time. Being positive during and after workplace conflicts will stand you in great stead for any future differences you may have. If, for any reason your manager has been brought in to resolve the issue, accept that their decision is final, even if you believe that they’ve made the wrong call.

Conflict resolution does not mean you need to be best buds in the workplace, however it’s always best practice to seek a resolution by talking to the person you’ve come into conflict with. Always try to come to an arrangement, that could be to agree to disagree; however, it then means that you are both able to move on from the issue and work together with professionalism and civility.

If you feel the issue between yourself and your colleague goes deeper than just a small disagreement, you may well need to spend time trying to work out what has caused the problem in the first place. Have you or the other party said something that has been misconstrued, taken in the wrong way or could the issue be a clash of personalities? Be prepared to take some time to get to the heart of the matter.

Workplace conflict can be brought on by many different reasons; however, it is important to consider that you could be at fault. Holding your hands up and admitting that you have caused the issue is the most honest and admirable thing to do, and you will be respected by your colleagues for it. By apologising and accepting you’ve made a mistake will go a long way.

If you feel like you’ve done everything in your power to come to a resolution then there may be reason to take matters further. Try and express your concerns with your manager, or if your manager is contributing to the problem, then consider taking the issue to a different senior member of the team within the business to see if it can be resolved another way.

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